Air India to Provide Better Flight Services
Monday, 24th December 2012 at 03:55am
The air travel industry has proven to be very tough these days in almost every part of the world including India that Air India Express is planning to improve its inflight service. The airline is planning to use Malayalam language for its announcements on board and dishing out South Indian delicacies on all its flights.
The budget carrier, a subsidiary of Air India, has a fleet of an all-Boeing 737 aircraft and derives 75 percent of its business from the Kerala region. In fact, it will move its headquarters to Kochi starting next month. The airline is losing business due to stiff competition. As of late, the carrier has been getting a lot of flak from the press due to flight cancellations that exacerbates its misery. The constant service interruptions has fueled the public's anti-Air India sentiment in Kerala that has led to the local government to create a state-run Air Kerala which would serve migrant workers from the state.
The airline's performance was recently under review from K C Venugopal, a PM from Kerala's Alappuzha district and sits as the State of Aviation Minister. The Minister seems to have personal interest in the state of operations of the ailing airline that he created an email account for himself [email protected] in order to get feedback straight from the lips of the passengers. He said that his office will take actions accordingly in seven days.
Aside from moving its headquarters to Kochi, it is also training captains and recruiting new pilots for the struggling airline. He was hoping that pilot shortage will end in four months. Currently, Air India Express employs 260 pilots and half of them are under delegation from its mother unit, Air India.
The Directorate General of Civil Aviation's norms on duty time for flight crew has caused the reduction of flights of Air India Express which later affected its service including its Haj flights. An airline official said that they will improve their on-time performance by reducing delays. The airline is said to have been improving recently on its OTP to 80 percent, a 10% improvement over the previous months while aircraft utilization is also improving from seven hours to ten hours. The airline has also appointed two key persons for the two top positions, A J Dsouza as the CEO, and Capt. Pushpinder Singh as its new deputy COO. In addition, it has set up a dedicated customer service center and appointed new senior officials at Kerala airports to handle passenger complaints.
By: Pete Lee.